We have a 14 Day Money Back Guarantee on most items, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@outbackers.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Some items are not valid for the 14 Day Money Back Guarantee as outlined below.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Restocking Fees
Please be aware that we deal with multiple suppliers. Some suppliers may charge a restocking fee on returned items. If a restocking fee is applicable to a returned item then the customer will be charged for this. The most common restocking fee is 10% the product cost, however we will contact you regarding this should this occur.
Custom Made Products
We are unable to refund you for custom made products once we initiate the order with our suppliers.
Custom Made Products cannot be returned unless faulty. We want you to love your purchases so if you are unhappy with your custom made product, please contact us via email at hello@outbackers.com.au and we will do everything we can to keep you happy.
Change of Mind
"Change of Mind" returns may incur restocking fees and shipping charges.
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order BEFORE it has been shipped, no restocking fees will be applied.
If you cancel your order AFTER it has been shipped, please follow our Return Policy and conditions. The cancellation will have to be treated as a Return with all applicable fees.
Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.